Terms of Service – Visual Forge

Viral Trove LLC, doing business as Visual Forge

1. Agreement and acceptance

This website and the services offered through it are operated by Viral Trove LLC, doing business as Visual Forge, 7901 4th St N Ste 300, St. Petersburg, Florida 33702. In these Terms, “we,” “us” and “our” mean Viral Trove LLC. “You” means the person or business placing an order or using the Visual Forge system.

By placing an order, checking the acceptance box at checkout or using the services, you agree to these Terms, the applicable product or package page, the Refund and Cancellation Policy and any written custom quote accepted by both parties.

2. What we provide

We produce video and image content to order and provide access to the Visual Forge image production system. The description, quantity, included revisions, turnaround time and other details for a product or package are those shown on its page when the order is placed, unless an accepted written custom quote states otherwise.

3. Ordering, prices and taxes

Each package added to an order is a separate line item at a quantity of one, with its own brief and production record.
Prices exclude applicable taxes. Any sales, use or similar tax that we are legally required to collect will be calculated at checkout and added to the advertised price. If no tax is due or required, none will be charged.
Orders below $10,000 are payable by card. Orders of $10,000 or more may be payable by bank transfer where that method is available.
Nothing on a custom quote is payable until the scope and price have been agreed with you in writing.

4. The Visual Forge system

Access to the Visual Forge image production system is sold through a one-time setup, configuration and permanent system-access fee. A monthly maintenance and support plan is required at the time of purchase, is added automatically at checkout and cannot be removed from the initial order.

After the one-time fee has been paid in full, you receive a non-transferable and non-sublicensable right to use the configured system indefinitely for your own internal business purposes. This permanent-access right does not transfer ownership of the software, models, workflows, templates, tools, system design or other intellectual property underlying the system.

5. Monthly maintenance, billing and cancellation

The monthly maintenance and support plan begins after the free-trial period stated at checkout and renews automatically each month until cancelled. By purchasing the system, you authorize us to charge the recurring monthly fee displayed at checkout to your selected payment method.

You may cancel future renewals before the next billing date. Cancellation or nonpayment ends maintenance, technical support, updates, troubleshooting and future configuration work at the end of the paid billing period. It does not, by itself, revoke permanent access to the system already delivered and paid for.

Monthly charges are nonrefundable after a billing period begins except where required by law. We may change the monthly price by providing at least 30 days’ notice. Any change applies only to future billing periods.

We may suspend services or access where the one-time fee remains unpaid, the system is used unlawfully, its use creates a security risk, or you materially violate these Terms. Where reasonably possible, we will provide notice and an opportunity to correct the violation before suspension.

6. Turnaround and delivery

The delivery clock begins only after we have received your payment, completed brief and every asset required for the work.
Rush service, where offered, is half the standard turnaround, rounded up, with a minimum of two business days. Rush service is not offered where the standard turnaround is already two business days or less.
If we are waiting for information or material from you, the delivery clock pauses. We send reminders on the second, fifth and seventh business day. After seven business days without a response, the project is archived. It may be reactivated, but the original delivery date no longer applies and the project rejoins the queue at the next available production slot.
Business days are Monday through Friday, excluding United States federal holidays.

7. Your material and acceptable use

You retain ownership of everything you upload or send to us. By providing material to us, you confirm that you own it or have every permission necessary for us to use it in fulfilling your order. You also confirm that the material and your requested use will not violate another person’s copyright, trademark, privacy, publicity or other legal rights.

You give us limited permission to access, copy, process, modify and use your material only as reasonably necessary to produce, deliver, support and administer your order. We do not use customer uploads to train AI models without separate, explicit permission.

You may not use our services or system to create or distribute unlawful, infringing, fraudulent, defamatory, abusive or deceptive material; violate another person’s privacy or publicity rights; falsely suggest another person’s participation or endorsement; introduce malicious code; interfere with system security; reverse engineer the system; or resell, transfer or sublicense system access without our written permission.

We may reject, pause or cancel work that reasonably appears to violate these requirements. Any refund will be determined under the Refund and Cancellation Policy unless applicable law requires otherwise.

8. Ownership of the work

Your finished deliverables

After your order has been paid in full, we assign to you any rights we own in the final custom deliverables created specifically for your order, to the extent those rights can legally be transferred.

What remains ours

We retain ownership of everything we brought to the work, including our pre-existing software, workflows, templates, models, tools, production methods, processes, system design and general know-how. Nothing in these Terms transfers ownership of those materials to you.

Third-party and AI-generated material

A deliverable may contain third-party material or elements generated with artificial-intelligence tools. Third-party material remains subject to its applicable usage terms. Rights in AI-generated material depend on applicable law and the level of human authorship involved. We do not guarantee that every AI-generated element qualifies for copyright protection, is exclusive to you or cannot resemble material generated for another person.

Where reasonably practicable, we will identify material carrying separate third-party usage restrictions. You are responsible for reviewing and approving the final deliverable before commercial publication and for obtaining any specialized trademark or legal clearance your intended use requires.

9. Cancellation and refunds

Cancellations and refunds are governed by the Refund and Cancellation Policy published on our website, which forms part of these Terms. Refunds are calculated separately for each package based on the production stage that package has reached.

10. Standard of service and no guarantee of results

We will perform the services with commercially reasonable care and provide the revisions included with the purchased package. We do not guarantee any particular level of sales, engagement, advertising performance, platform approval, search ranking or other business result.

AI-assisted content may contain errors or unexpected similarities. You are responsible for reviewing and approving final deliverables before publication or use. Except for commitments expressly stated in these Terms, the services and system are provided as available, and we do not guarantee uninterrupted or error-free operation. Nothing in this section excludes a warranty or consumer right that applicable law does not allow us to exclude.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption arising from the services, system or deliverables.

Our total liability for any claim is limited to the amount you paid for the particular product or service that gave rise to the claim during the 12 months before the claim arose. Nothing in this section limits liability that cannot legally be limited.

12. Responsibility for customer-provided material

You agree to defend, indemnify and hold harmless Viral Trove LLC and its personnel and contractors from third-party claims, damages and reasonable costs arising from material or instructions you provided, your unlawful use of the services or system, or your violation of another person’s rights, except to the extent caused by our gross negligence, willful misconduct or unlawful conduct.

13. Events outside our control

We are not responsible for delays or failures caused by events reasonably outside our control, including internet or cloud-service outages, platform interruptions, supplier failures, labour disruptions, natural disasters, government actions or other force-majeure events. We will resume performance as soon as reasonably practicable.

14. Governing law and disputes

These Terms are governed by the laws of the State of Florida. Disputes will be handled in the state or federal courts located in Pinellas County, Florida, except where applicable law requires otherwise.

15. Changes

We may update these Terms. The version published when you place an order applies to that order. Changes to recurring services will apply prospectively after any notice required by these Terms or applicable law.

16. General provisions

These Terms, the applicable product or package page, the Refund and Cancellation Policy and any written custom quote accepted by both parties form the complete agreement concerning the order.

If part of these Terms is found unenforceable, the remaining provisions continue in effect. A failure to enforce a provision once does not waive the right to enforce it later.

You may not transfer your order, system access or rights under these Terms without our written approval. We may transfer these Terms as part of a merger, reorganization, sale of the business or transfer of substantially all related assets.

Headings are provided for convenience and do not change the meaning of these Terms. Electronic acceptance and electronic records have the same effect as paper acceptance and records.

17. Contact

Email support@viraltrove.com, or write to Viral Trove LLC d/b/a Visual Forge, 7901 4th St N Ste 300, St. Petersburg, Florida 33702.