Privacy Policy – Visual Forge

Viral Trove LLC, doing business as Visual Forge

1. Scope

This Privacy Policy explains what personal information Viral Trove LLC, doing business as Visual Forge, collects through visualforgestudio.com and related order communications, why we use it, who may receive it and how long we retain it. It applies to visitors, prospective customers and customers using the website or ordering our services.

Viral Trove LLC is located at 7901 4th St N Ste 300, St. Petersburg, Florida 33702.

2. Information we collect

Order and account information. Your name, email address, billing address, order details, account information, transaction status and amounts paid.
Briefs and uploads. The answers you provide about the work and any files, images, recordings, brand materials or reference material you submit.
Payment information. Card and bank payments are processed by Stripe. We receive transaction confirmations and related identifiers but do not receive or store your full card number.
Technical and website-usage information. Your IP address, browser and device information, cookie identifiers, pages viewed, referring source and interactions with the website.
Communications. Information you send by email, through the contact form or during customer support.
Marketing preferences. Your subscription and unsubscribe choices for promotional email.

Please do not submit sensitive personal information or personal information belonging to another person unless it is necessary for the requested work and you are authorized to provide it.

3. How we use information

To review, produce, deliver and support what you ordered.
To process payments, issue invoices and maintain transaction records.
To communicate about orders, customer service and account matters.
To operate, secure, troubleshoot and improve the website and ordering system.
To send marketing communications where permitted and manage your communication preferences.
To maintain business, tax and accounting records and comply with legal obligations.
To prevent fraud, misuse, security incidents and unlawful activity.

4. Who can access information

Access is limited to Viral Trove personnel and contractors who need the information for an authorized purpose, including production, fulfilment, support, administration, accounting or security. Each person’s access is limited to the information reasonably necessary for that person’s work.

5. Who we share information with

We share information only where reasonably necessary to operate the website, process payments, communicate with customers and fulfil orders. Recipients may include:

Stripe, for payment processing and fraud prevention.
Google, for website analytics and related website services.
Mailchimp, for email communications.
Website-hosting providers, for hosting and securing the website.
Cloud-storage and processing providers, for holding and processing project files required to fulfil an order.
Contractors, for production, fulfilment, support, administration, accounting or security.

We may also disclose information where required by law, where reasonably necessary to protect legal rights or security, or as part of a merger, financing, reorganization or sale of all or part of the business.

6. International processing

Viral Trove LLC is based in the United States. Some contractors or service providers may operate in other countries. Personal information and customer files may therefore be accessed or processed outside your state or country. Anyone receiving this information is authorized to use it only for the relevant business purpose and is expected to protect it appropriately.

7. What we do not do

We do not sell or rent personal information.
We do not share personal information for cross-context behavioral advertising.
We do not use customer uploads to train AI models without separate, explicit permission.

8. How long we keep information

We retain personal information only for as long as reasonably necessary to provide the services, administer the business, meet legal obligations, resolve disputes and enforce our agreements.

Uploads, briefs and project files: during production and for 90 days following final delivery or project closure.
Routine backups: copies may remain for up to an additional 90 days while the normal backup cycle completes.
Order, invoice, payment, tax and accounting records: for as long as reasonably necessary to meet legal, tax and accounting obligations, generally for up to seven years.

When information is no longer required, we delete it or remove identifying information where reasonably practicable.

9. Cookies and analytics

The website uses necessary cookies to operate the basket, checkout, payment and security functions. It also uses analytics and attribution cookies to understand how visitors use the website and how they arrived. Where consent is required, nonessential cookies are held until you accept them. You can accept or reject nonessential cookies through the consent controls and can also manage cookies through your browser. The Cookie Policy identifies the cookies and outside services currently used.

10. Marketing communications

We may use Mailchimp to send marketing communications where permitted by law. Marketing messages include an unsubscribe method. Unsubscribing from marketing does not prevent us from sending transactional messages concerning an order, payment, account or support request.

11. Data security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse or disclosure. Access is limited to personnel, contractors and providers who require it for an authorized purpose. No internet transmission or storage system can be guaranteed to be completely secure.

12. Your privacy choices

Depending on where you live, applicable law may give you rights to request access to, correction of or deletion of personal information, or to receive information about how it is used and shared. You may also unsubscribe from marketing and control nonessential cookies.

We may need to verify your identity before completing a request. Some information may be retained where required for legal, tax, accounting, security or dispute-resolution purposes. Privacy requests may be sent to support@viraltrove.com.

13. Children’s privacy

The website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If we learn that such information was submitted without appropriate authorization, we will take reasonable steps to delete it.

14. Changes to this policy

We may update this Privacy Policy when our practices, providers or legal obligations change. The effective date shown on the published page identifies the current version. Material changes will be communicated where required by law.

15. Contact

Email support@viraltrove.com, or write to Viral Trove LLC d/b/a Visual Forge, 7901 4th St N Ste 300, St. Petersburg, Florida 33702.